Customer Service
- SHIPPING AND DELIVERY
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All orders placed 2:00 PM onwards between Mondays to Fridays, Philippine time (GMT+8:00), will be processed and shipped on the next business day.
Delivery time for local shipping will take 4-5 working days and at least 7 working days for International shipping.
Shipping cost is free for a minimum Php 1,000.00 purchase locally. International shipping cost will be based on the location via courier’s rate sheet.
Items ordered after the cut-off will be processed the next business day. Processing and delivery of all items received on weekends and non-working holidays will be attended to the next business day.
- RETURN AND EXCHANGE POLICY
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1. Item must be in marketable condition (all garment tags still attached, unwashed & unworn).
2. See below the allowable number of days for return including the shipping period.
RETURNABLE: APPAREL, BAGS
The allowable period for domestic is 15 days.
For International orders, allowable period is 20 days.
The item/s must be shipped back to the Philippines within 24 hours from the date of email notification.
NON-RETURNABLE:
3. Shipping and handling cost incurred are non-refundable.
4. Exchange can only be made for a different size and/or color.
5. Shipping and handling cost involved in exchanging/returning and sending back the item will be borne by the customer.
6. Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
1. Notify the company via email (shoponline@plainsandprints.com) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the color and/or size of replacement.
2. The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.
Return Address:
RAFFCO Trading International, Inc.
21 Mapalad St., San Francisco del Monte
Quezon City, Philippines
REFUNDS
Refunds cannot be made for returned items. They can only be replaced by items of a similar amount or higher.
DEFECTIVE / DAMAGED ITEMS
Item/s delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the item/s.
Item/s returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, plainsandprints.com will replace the item and pay for the appropriate shipping costs. - ORDER PROCESS
- All orders placed before 5:00 PM between Mondays to Fridays, Philippine time (GMT+8:00), will be processed and ship on the next business day.
Items ordered after these cut-off times will be processed the next business day. Processing and delivery of all items received on weekends and non-working holidays will be attended to the next business day.
Delivery time and shipping cost will vary depending on the courier company you choose as indicated in your order receipt.
- VIEWING ORDERS
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Ordering at Plains and Prints online store is easy! Just follow these steps:
- Choose a product, size, color and quantity.
- Add to Shopping Cart.
- Click proceed to check out.
- Check out Method: Check out as guest or Register/Log in
- Register Billing Information, Shipping Information, Shipping Method
- Shipping cost is free for a minimum Php 1,000.00 purchase locally.
- Page to be redirected to Payeasy for payment options.
- Upon confirmation of payment, expect an e-mail confirming your purchase.
- An email will be sent informing that ordered items are shipped and will be at your door step 4-5 working days locally and at least 7 working days, internationally.
