Verification Guidelines

Verification Overview


Due to the nature of the business with online items, some orders will be subjected to further verification. This is done in the interest of our customers' security. Orders paid using Credit Card and/or Paypal are more likely to be flagged by the system for verification than other less high-risk payment options.

If you don't want to verify or send in any information, please use Cash on Delivery, Direct Bank Deposit, Bancnet ATM, G-Cash, Smart Money, 7-Eleven, M-Lhuillier to pay for your transaction.

When creating an online account, please ensure that the following information is correct:

  • E-mail address
  • Billing address
  • Telephone number

If an order is flagged by the system for verification, an e-mail will be sent to the customers registered e-mail address.

How do we verify orders?

  1. We will verify your orders by calling you on the telephone number provided.
  2. Please make sure that your e-mail address is always up to date, as all updates will be sent to the customer via e-mail, including the delivery of your order/s.
  3. Please make sure that your payment information is valid and regularly updated, including your billing address.
  4. Please make sure that our e-mail address shop@plainsandprints.com is on your White List to ensure that our e-mails reach you.
  5. If you are using a credit card or a debit card.
  • Please submit the front of the credit card.
  • Show only the first six digits and the last 4 digits. Blank out the rest of the numbers.
  • Your name and expiry date must be shown.

We might request additional information for verification. When sending in additional information, the following documents are accepted:
  • First page of most recent Credit Card billing statement
  • Passport
  • Driver's License
  • Utility Billing Statements (Meralco, Globe, Smart, ISP billing, Telephone, Mobile Billing Statement)


Important: Name, Billing Date, ID Expiration Date and Address to be shown.

Important: Please blank out other information that you deem sensitive, we only need to see the information above.

How can you send your documents?

  1. You can send your documents via our email address shop@plainsandprints.com by:
  • Scanning your document.
  • Using a digital camera to take a picture.
  • Using a mobile phone camera.



Important: Please make sure that your Name, Billing Date, ID Expiration Date and Address can be seen and read clearly.

All documents received will remain private and confidential and used for verification purposes only.

If you wish to skip this verification step or if for any reasons, your credit card or Paypal payment has been rejected, we would advise you to pay using Cash on Delivery, Direct Bank Deposit, Bancnet ATM, G-Cash, Smart Money, 7-Eleven, M-Lhuillier to continue transacting at Plains and Prints.


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